Chatbot Design intervention for women’s health in India

  • Females are afraid to approach others about their menstruation-related problems. This is where the chatbot can add value by giving a humane experience while helping.
  • There is a lack of information that is relevant. So there is a need for awareness and it can be done through blogs. These blogs could come in regional languages to make them easy to consume. Also, the chatbot could give them references while proposing solutions to bring confidence over the solution. It could act as a navigated gateway for making the relevant detailed information accessible. Also, there could be a feature to ask questions so that the database can update on information based on the user’s concerns and that bank will grow eventually.
  • Sometimes females need to discuss things with experts. Only the medical professionals could understand the whole situation and propose relevant actions. There could be a 15 min window for the user to access the discussion where the user can put discuss their problem anonymously. The slots will be given according to the availability of the doctors as they could be paid or volunteered.
  • Through the passage of time, there’s a build-up of negative perception of the menstruation-related concerns on the root level. There’s a need to bring positive perception through the right messaging. It can be done by awareness campaigns. The polio drop campaign was an interesting way of addressing the problem as at that time in rural areas senior citizens had decision-making powers and Amitabh Ji’s presence added value to the campaign as people connected with the angry young man persona in the campaigns. The intent is to bring positive messaging while understanding the sensitivity of the topic as any wrong way would offend the orthodox senior citizens and it needs to ensure that they are being sold over the idea.
  • The chatbot is to provide relevant information such as remedies etc regarding the situation.
  • Guide the users to relevant information in the information bank(blogs).
  • Gather concerns from users to update the information bank.
  • Help users to get a slot for expert advice by doctors.
  • Provide information on women’s health.
  • Big Sister for adolescent girls. Adolescent girls would be uncomfortable in their situation while having a feeling about whom to talk to. When Meena will approach them in an empathetic way and give them comfort. And then address the situation. The intent here is to make the adolescent girls comfortable as they are not familiar with these new changes and are not comfortable discussing this with their parents, family, etc.
  • Responsible expert for mid-aged women. The mid-aged women won’t be reaching the chatbot for comfort. They will be seeking the right guidance coming from an expert as they are not sure about medicine, tests, etc.
  • Like a nurse for men. Men would be coming to develop an understanding of their female relative’s situation as they are clueless about the symptoms, and approaches to the problem. A nurse-like tonality would be right for them in order to empower them with information.

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